mlwbd Privacy Policy —
Your Data Is Our Responsibility

We take the information you share while using mlwbd.wine and all associated services with the utmost responsibility. This Privacy Policy is written so you know exactly what data is collected, why it is collected, and where it goes.

Mlwbd believes your data belongs to you — we use it only with your permission, for specific purposes, and within defined limits. Your data is never used for hidden purposes, and it is never sold or shared with any third party without your consent.

This policy was written in Bengali with our Bangladeshi members in mind. In the event of any legal dispute, the English version shall be considered authoritative — though the core message is the same in both languages.

Mlwbd only collects data that is genuinely necessary to provide its services. No unnecessary information is requested. The types of data collected are described below.

Collected data is used solely for its stated purpose. mlwbd never expands the use of your data beyond what was originally intended.

• To ensure secure account creation, identity verification, and login.
• For processing deposits, withdrawals, and other financial transactions.
• To notify you of bonus, voucher, and reward offers — only if you have notifications enabled.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To improve customer service and resolve complaints more efficiently.
• Responsible gaming monitoring — to detect unusual gaming patterns and provide assistance to members.
• To meet legal obligations imposed by regulatory authorities.

Mlwbd uses industry-standard technology to protect your data. Security isn't an added perk — it's a core responsibility.

• All data transmissions are secured with SSL/TLS 256-bit encryption.
• Stored data is protected with AES-256 encryption.
• Server access is restricted to authorized personnel only.
• Regular security audits and penetration testing are conducted.
• Data backups are stored in encrypted form across multiple secure locations.
• Data from inactive accounts is securely deleted after a specified retention period.

In the event of a data breach, affected members will be notified within 72 hours and immediate protective measures will be taken.

Mlwbd does not sell your data. However, in limited circumstances, certain information may need to be shared with trusted partners — always strictly on a need-to-know basis.

• Payment Processors: bKash, Nagad, Rocket — financial information required to process transactions.
• Identity Verification Services: For the KYC process — for verification purposes only.
• Game Providers: Slot or live game providers — limited to data about your participation in that specific game.
• Law Enforcement: Only when required by a court order or legal obligation — with no alternative available.
• Anti-Fraud System: Fraud prevention services — solely for reviewing suspicious activity.

Selling data to advertisers or data brokers goes entirely against mlwbd's policy. This has never happened and will never happen in the future.

Mlwbd uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help manage sessions, remember your preferences, and more.

You have rights over your personal data on mlwbd. To exercise any of these rights, please reach out to our support team.

Mlwbd strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

• Date of birth is verified during registration, and anyone under 18 will have their registration rejected.
• In suspected cases, the account is temporarily suspended while age verification is carried out.
• If we become aware that data from a minor has been collected, it is deleted immediately and the account is closed.
• If parents raise any concerns, we take immediate action.

Mlwbd may update this privacy policy when necessary. For significant changes, you will be notified in advance via your registered mobile number or email.

• The date of any changes will be shown at the top of the page under the "Last Updated" section.
• A notification will be sent 14 days before any major changes take effect.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions about this Privacy Policy, requests to exercise your rights, or complaints, please contact us directly.

For urgent matters, reaching out directly via live support is the fastest option — the support team responds in Bengali and is available 24/7.